New Publication in BISE: "Opposing Effects of Response Time in Human-Chatbot Interaction - The Moderating Role of Prior Experience"

Fri, 24 Jun 2022 10:29:38 +0200
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The Business & Information Systems Engineering (BISE) journal has published a new research article titled "Opposing Effects of Response Time in Human-Chatbot Interaction - The Moderating Role of Prior Experience” by Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam and Alexander Maedche. In this article, we investigate how the response time of a chatbot influences users’ social presence perceptions and chatbot usage intentions. Our results show that a delayed (vs. instant) chatbot response time has opposing effects on social presence for novice and experienced users: While a delayed response time positively influences novice users’ perceptions and intentions, the effect is negative for experienced users.